Refund/Returns Policy

Unwanted Items

Unwanted items or orders can be returned within 14 calendar days from the date you received them.

To be eligible for a return, your item must be unused and in the same condition as you received it, including the original packaging.

We will refund the full cost of the goods, excluding delivery costs, once we have received and inspected the goods. A 10% restocking fee may apply.

Please Note: Due to hygiene reasons, we cannot accept returns for e-liquids, e-cigarettes, and refill pods that have been opened, unless faulty.

We cannot accept returns if the product has been damaged either accidentally or intentionally, or due to normal wear and tear.

We advise you to send any return goods using the tracked label issued to you by Power Vape Shop and use suitable packaging as Power Vape Shop will not accept responsibility for lost or damaged goods.

You will be liable for any costs incurred in returning the item(s) to us.

To return an item or order, please contact us via our live support or email support@powervapeshop.co.uk.

Return Address: Power Vape Shop Unit 1 Fishwick Park Mercer St Preston PR1 4LZ

Please Note: All returns must be approved via our support team. Unauthorized returns will not be processed.

Faulty Items

If you have received a faulty item, please contact us via our live support or email support@powervapeshop.co.uk within 48 hours, and a member of our team will try to resolve the problem by approving a return, exchange, or refund.

We may ask further questions during the returns process for troubleshooting or give recommendations on the use of the product to cut down on unnecessary returns. We ask you to please remain patient and assist our support staff with as much detail as possible.

If the fault occurs within 30 days of purchase (or delivery), we will offer you either a repair, exchange, or refund.

If the returned goods are deemed not to be faulty or if the fault is caused by misuse, accidental damage, or wear & tear, a refund/exchange will not be issued, and you will be liable for any costs incurred in returning the goods to us.

We cannot accept returns if the product has been damaged either accidentally or intentionally, or due to normal wear and tear.

Please Note: All returns must be approved via our support team. Unauthorized returns will not be processed.

USB Charging Ports

Our warranty does not cover damage to USB charging ports (bent pins, etc.).

Coils/Atomizers

Atomizers (replacement coils) are a consumable part of your electronic cigarette and have a limited lifespan depending on many factors. We do accept replacement coils that are DOA (dead on arrival), and you must inform us within 48 hours of receipt.

Once we have received your returned coils, we will inspect them as set out in the terms above. If the coil is defective, we will replace the item and refund any costs incurred.

Please note that misused or burnt coils will not be eligible for a refund as this is a consumable part and end user responsibility.

Replacement Pods

Replacement pods are not covered under warranty as these are a consumable part with a limited lifespan.

E-liquids Damaging Plastic Vape Tanks

Please note that some tanks/pods are made from polycarbonate, which we feel is not suitable for some e-liquid flavors. Some flavors might affect the structural integrity, causing it to graze or crack.

Please check that your tank is made from a suitable material that is not affected by flavors such as Aniseed or Citrus. We hope that all manufacturers will follow the trend towards Pyrex, glass, and suitable plastics.

Our customer feedback indicates that our Bat Juice, Blackjack, Black Ice & Pear Drops flavors may cause this reaction in plastic tanks, along with other similar e-liquids.

We do not offer refunds or replacements for damage caused by these liquids being used in unsuitable tanks/pods.

Disposable E-Cigarettes

Disposable e-cigarettes are not covered under our 28-day warranty due to the fact that they are a consumable oral product. Please be aware that any puff counts are estimates provided by the manufacturer.

We do not offer refunds or replacements on disposable units for failing to meet puff expectations.

If you would like any further information regarding this matter, please feel free to email us through our contact page.

Pods can be damaged by misuse or using very strong e-liquids (tank crackers). Pod leakage can be caused by coils being used at the incorrect wattage or coils not being inserted correctly. Please always check the correct wattage for your coil before use.

Failed Deliveries

All of our orders are sent out via recorded and signed deliveries. If you are not available to receive your items, we will not accept any liability. If they are returned to us, we will charge the standard rate for re-delivery. If not re-delivered, a 10% restocking fee will apply.

If your delivery is refused or you missed your delivery and did not arrange a re-delivery or collection from the courier, or for international orders, if customs duty is not paid and the order is returned to us, a refund or re-delivery can only be made when the order is returned and received by us. The original delivery cost is non-refundable.

If you have requested for your order to be returned to sender, a 10% restocking fee will apply.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund for the item (plus any shipping costs incurred for faulty items) to your credit card (or original method of payment) within 30 days. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

If a product is returned to us for inspection and it is found that the damage is caused by misuse or accidental damage rather than a fault, we will not be liable for return shipping and a return shipping charge will apply.