Privacy Policy

Power Vape Shop Privacy Policy

Welcome to Power Vape Shop's Privacy Notice.

At Power Vape Shop, we highly value your privacy and are committed to safeguarding your personal data. This privacy notice outlines how we collect, process, and protect your personal information when you visit our website www.powervapeshop.co.uk, regardless of your location. It also provides information about your privacy rights and how the law protects you.

Please take the time to read this privacy notice and ensure that you understand it. This privacy notice is presented in a layered format, allowing you to navigate easily through specific sections. Additionally, the Glossary provides explanations of terms used in this document.

  1. Important Information and Who We Are

Purpose of This Privacy Notice

This privacy notice is designed to inform you about the ways Power Vape Shop collects and processes your personal data through your interactions with our website. This includes data you provide when registering on our website, subscribing to our newsletter, or making a purchase.

Our website is not intended for individuals under the age of 18, and we do not knowingly collect data from persons under this age.

It is important to read this privacy notice alongside any specific notices we may provide on certain occasions when collecting or processing your personal data. This privacy notice supplements those notices and does not override them.

Controller

Power Vape Shop is the data controller responsible for your personal data, referred to as "Power Vape Shop," "we," "us," or "our" in this notice.

For any questions about this privacy notice or to exercise your legal rights, please contact our data privacy manager:

  • Full Name of Legal Entity:
  • Name or Title of Data Privacy Manager: Data Privacy Manager
  • Address: Office 205, SKB Plaza Umm Al Sheif , Sheikh Zayed Road, Dubai
  • Email Address: contact@powervapeshop.co.uk
  • Telephone Number: +971 4 4518059

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). However, we encourage you to contact us first to address any concerns.

Changes to the Privacy Notice and Your Duty to Inform Us of Changes

To ensure the accuracy of the personal data we hold, please inform us of any changes during your relationship with us.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When leaving our website, please read the privacy notice of every site you visit.

  1. The Data We Collect About You

We collect various types of personal data to provide you with the best service. This includes:

  • Identity Data: First name, last name, username, title, date of birth, and age verification results.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Transaction Data: Details of products purchased, returns, refunds, and other information to manage our customer relationship.
  • Technical Data: IP address, login information, browser type, version, and other technical details.
  • Usage Data: Information about how you use our website.
  • Marketing and Communications Data: Your preferences for receiving marketing communications.

We may also use Aggregated Data, which is not considered personal data, for statistical or demographic purposes.

We do not collect Special Categories of Personal Data or information about criminal convictions and offenses.

If You Fail to Provide Personal Data

If we need to collect personal data by law and you fail to provide it, we may not be able to perform the contract or provide the requested service. In such cases, we will notify you.

  1. How Is Your Personal Data Collected?

We collect personal data through:

  • Direct Interactions: Information you provide when placing an order, creating an account, subscribing to our newsletter, or providing feedback.
  • Automated Technologies: Technical data collected through cookies, server logs, and similar technologies as you interact with our website.
  • Third Parties or Publicly Available Sources: Data received from third parties, including analytics providers, search information providers, identity verification services, and publicly available sources.
  1. How We Use Your Personal Data

We use your personal data for various purposes, including:

  • Registering you as a new customer.
  • Processing and delivering your orders.
  • Managing our relationship with you.
  • Notifying you about changes to our terms or privacy policy.
  • Enabling your participation in contests, competitions, or surveys.
  • Administering and protecting our business and website.
  • Delivering relevant content and advertisements.
  • Using data analytics to improve our website and services.
  • Making suggestions and recommendations about products or services.

For detailed information on the purposes and legal bases for processing, please refer to the table in section 4 of the privacy notice.

Marketing

We strive to provide choices regarding personal data use, especially in marketing. You can opt-out of marketing communications at any time by following the provided links or contacting us directly.

Cookies

Our website uses cookies. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact website functionality.

Change of Purpose

We will only use your personal data for the purposes stated, unless we reasonably consider another purpose compatible with the original. If a new purpose arises, we will notify you and explain the legal basis.

  1. Disclosures of Your Personal Data

We may share your personal data with internal and external third parties, as well as in the event of a business transfer. All third parties are required to respect data security and process personal data in accordance with the law.

  1. Data Security

We have implemented security measures to prevent unauthorized access, disclosure, alteration, or loss of personal data. Access is restricted to authorized personnel, subject to confidentiality obligations.

Procedures are in place to address any suspected personal data breaches, and we will notify you and the ICO if required by law.

  1. Data Retention

We retain personal data for as long as necessary to fulfill the intended purposes. The retention period is determined based on the nature of the data and legal requirements.

Basic customer information is kept for six years after the customer relationship ends for tax purposes. Anonymized data may be used indefinitely for research or statistical purposes.

  1. Your Legal Rights

You have rights under data protection laws, including the right to access, correct, and erase your personal data. For more details, please refer to the section on Your Rights Regarding Your Personal Data

  1. Glossary

LAWFUL BASIS

  • Legitimate Interest: Our business interests in managing and conducting our operations for your benefit. We balance these interests with your rights to ensure fair processing.
  • Performance of Contract: Processing data necessary for a contract to which you are a party.
  • Comply with a Legal or Regulatory Obligation: Processing data required for legal or regulatory compliance.

THIRD PARTIES

  • External Third Parties: Providers of cloud computing, web design, system administration, legal, banking, auditing, insurance, and consultancy services, as well as authorities requiring reporting.

Your Rights Regarding Your Personal Data

You have the right to:

  1. Access your personal data: This means you can request a copy of the personal information we have about you. We'll make sure it's being processed lawfully.
  2. Correct your personal data: If there are mistakes or incomplete information in the data we hold about you, you can ask us to correct it. We may need to verify any new data you provide.
  3. Erase your personal data: You can request the deletion or removal of your personal data when there's no good reason for us to keep processing it. However, legal requirements may prevent us from complying with such requests, and we'll notify you of this.
  4. Object to processing: If we are processing your data based on our legitimate interests (or those of a third party), and you believe your rights and freedoms outweigh those interests, you have the right to object. You can also object if we're using your data for direct marketing. We may, however, demonstrate that we have compelling legitimate grounds to continue processing your information.
  5. Restrict processing of your data: You can ask us to suspend the processing of your data in certain situations, including if you want us to verify its accuracy, if the use is unlawful but you don't want it erased, if you need us to keep it for legal claims, or if you've objected to our use of the data while we verify if we have legitimate grounds to continue.
  6. Data portability: You can request the transfer of your data to you or a third party in a commonly used, machine-readable format. This right applies to automated information you provided consent for or that we used to perform a contract with you.
  7. Withdraw consent: If we're processing your data based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdraw your consent, but it may impact our ability to provide certain products or services. We'll inform you of any such impact when you withdraw your consent.